PRIVACY POLICY
Last Updated: August 28, 2026
At The Lodge at Sedona and Sedona Wellness Retreat ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit or use our website, submit information through our forms, communicate with us, or use our services.
INFORMATION WE COLLECT
We may collect information you voluntarily provide to us, including your name, email address, telephone number, mailing address, appointment or inquiry information, and other information you choose to provide.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, cookies, pages visited, referring website, and information about how you interact with our website.
HOW WE USE INFORMATION
Information collected through our website may be used to:
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Respond to inquiries and requests for information
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Register and communicate with Lodge guests
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Plan, arrange, and purchase accommodations or services
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Schedule consultations, appointments, or programs
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Provide information, educational materials, and requested services
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Send email marketing and promotional communications when you have provided appropriate consent
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Send SMS/text communications when you have separately opted in
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Improve our website, services, and customer experience
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Maintain records and administer our business
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Comply with applicable legal and regulatory requirements
We do not sell your personal information.
EMAIL COMMUNICATIONS
If you voluntarily provide your email address, we may use it to respond to your inquiry, provide requested information, communicate regarding services or appointments, and, where permitted, send marketing or promotional communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
SMS/TEXT MESSAGE COMMUNICATIONS
If you voluntarily provide your mobile phone number and separately opt in to receive SMS messages from Sedona Wellness Retreat, we may use your mobile phone number to send text messages related to your inquiry, appointments, requested information, programs, customer service, and other communications described at the time of your consent.
Message frequency varies. Message and data rates may apply.
We do not sell, rent, or share mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes. Mobile phone numbers and SMS consent information will not be used by third parties for their own independent marketing purposes.
We may share information with service providers that assist us with business operations and communications, including SMS delivery, email delivery, scheduling, customer relationship management, website services, and automation services. These providers may process information on our behalf as necessary to provide their services.
SMS consent is optional and is not a condition of purchasing any product or service. You may withdraw your SMS consent at any time by replying STOP to a message from us. For assistance, reply HELP.
For additional information about our SMS messaging program, please see our SMS Text Messaging Terms & Conditions.
SMS CONSENT RECORDS
When you opt in to receive SMS messages, we may maintain records of your consent, including the mobile phone number provided, the date and time of consent, the form or webpage through which consent was provided, and the type of SMS communications to which you consented.
We maintain these records to administer our messaging program, honor opt-out requests, respond to requests for assistance, and demonstrate compliance with applicable messaging requirements.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, improve our services, and measure the effectiveness of our communications and advertising.
These technologies may collect information such as your IP address, browser and device information, pages visited, and interactions with our website.
INFORMATION SHARING
We may use third-party service providers to help us operate our business and website. These providers may include companies that provide website hosting, payment processing, email delivery, SMS messaging, scheduling, customer relationship management, analytics, advertising, and automation services.
We provide these service providers with access to information only as reasonably necessary to perform services on our behalf. We do not authorize these providers to use your personal information for their own independent marketing purposes where prohibited by applicable law or our agreements with them.
SECURITY
We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.
When you submit payment information through our website or a third-party payment processor, appropriate security technologies may be used to protect the transmission of that information. We do not store complete credit card numbers on our website when payment processing is handled by a third-party payment processor.
No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
DISCLOSURE REQUIRED BY LAW OR FOR PROTECTION
We may disclose information when we believe in good faith that disclosure is necessary to:
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Comply with applicable law, regulation, legal process, or governmental request;
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Protect the rights, property, safety, or security of The Lodge at Sedona, Sedona Wellness Retreat, our guests, clients, employees, or others;
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Investigate or prevent fraud, unauthorized use, misuse of our website, or other unlawful activity; or
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Enforce our applicable policies, agreements, or terms.
When legally permitted, we will seek to limit disclosures to information reasonably necessary for the applicable purpose.
WITHDRAWING CONSENT AND YOUR COMMUNICATION PREFERENCES
You may choose to stop receiving marketing communications from us at any time.
For email communications, use the unsubscribe link provided in the email or contact us.
For SMS communications, reply STOP to the message you received. For assistance, reply HELP.
You may also contact us directly:
Email: info@lodgeatsedona.com
Phone:928-204-1942
Please note that even if you opt out of marketing communications, we may continue to send necessary transactional or service-related communications, such as appointment confirmations, requested information, or other communications necessary to provide services you have requested.
YOUR CONSENT
By using our website or voluntarily providing personal information, you acknowledge that you have read and understand this Privacy Policy. Where consent is required by applicable law, we will obtain consent through the appropriate mechanism before using information for that purpose.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable requirements. When we make changes, we will update the "Last Updated" date at the top of this policy.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
The Lodge at Sedona / Sedona Wellness Retreat
Email: info@lodgeatsedona.com
Phone: 928-204-1942
